
BWM XMD SUPPORT
Quick questions
About top-up
Did you top up but haven’t received your XD? Take a clear screenshot of your payment and tap Submit proof below. Select your payment method, enter your WhatsApp number, upload the screenshot and submit.
About bot
Is your bot not working or not responding to commands? Open My Bots and check whether its card shows Recover Now. If it does, recover your bot. Watch the tutorials below for the recovery steps.
If there is no Recover Now button, scan a new session ID, then open Change session & Vars in My Bots and change the session. You can also watch the tutorials above.
If you're having a different issue from the one mentioned above, tap Report issue to submit your issue.
About social media
Having an issue with your social media order? Tap Report this issue below, enter your order ID or select Order not placed yet, then enter your WhatsApp number, describe the issue and submit.
Please note: once an order has been successfully placed, we cannot manually change, cancel or refund it. Any cancellation or refund must happen automatically through the order system. Once an order is completed, we cannot take further action. We also cannot restore followers, likes, views or other engagement removed by the social media platform.
About panel servers
Having trouble with your panel server? Tap Report this issue below, select the panel with the problem or choose Panel is not credited yet, then enter your WhatsApp number, describe the issue and submit. You can attach a screenshot of any error. Do not include passwords or session IDs.
About Ghana data
Purchased data but haven’t received it, had a failed purchase, or experienced another issue? Tap Report this issue below, enter the phone number used for your data purchase, then enter your WhatsApp number, describe the issue and submit.
About other topics
If you have a problem that is not mentioned above, tap Report this issue below, enter your WhatsApp number and describe your issue. You can also attach an image, then submit.