Privacy Policy

1. Introduction

Welcome to BWM XMD PRO. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp bot hosting platform.

By using BWM XMD PRO, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Full name, email address, username, and password when you create an account.
• Contact Information: Phone number for transaction verification and customer support.
• Bot Configuration: Session IDs, environment variables, and deployment settings for your WhatsApp bots.
• Payment Information: We do not store your full payment card details. Payment processing is handled by secure third-party payment providers.
• Usage Data: Basic information about how you interact with our platform, including login times and device information.

3. How We Use Your Information

We use the information we collect to:

• Deploy and manage your WhatsApp bots on our platform.
• Manage your account and provide customer support.
• Send you transaction confirmations and important service updates.
• Prevent fraud and ensure the security of our platform.
• Improve our services and develop new features.
• Comply with legal obligations and resolve disputes.

4. Third-Party Services

We work with trusted third-party service providers to operate our platform:

• Payment Processors: We use secure payment gateways (Paystack) to process your payments.
• Hosting Services: Our bots are deployed on Heroku cloud infrastructure.
• Database Services: We use Supabase for secure data storage.

We only share information necessary to provide our services. We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage.
• Secure password hashing for account credentials.
• Regular security assessments and updates.
• Access controls limiting employee access to personal data.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Opt out of promotional communications.
• Request a copy of your data in a portable format.

7. Children's Privacy

BWM XMD PRO is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Contact: Support
• Website: bwmxmd.co.ke