Refund Policy

Last updated: January 2026

1. Overview

At BWM XMD PRO, we are committed to providing reliable WhatsApp bot hosting services. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund. Please read this policy carefully before making any purchases.

2. Eligibility for Refunds

Refunds are available in the following situations:

  • Failed Deployments: If your payment was successful but the bot deployment completely failed due to our system error.
  • System Errors: If a technical error on our platform caused the transaction to fail.
  • Duplicate Charges: If you were charged multiple times for the same deployment.

3. Non-Refundable Transactions

Refunds will NOT be issued in the following cases:

  • Successfully Deployed Bots: Once a bot has been successfully deployed, it cannot be refunded.
  • User Configuration Errors: Issues caused by incorrect session IDs or environment variables.
  • WhatsApp Account Issues: If your WhatsApp account gets banned or restricted.
  • Change of Mind: We do not offer refunds for customers who simply change their mind.
  • Third-Party Issues: Problems caused by Heroku, WhatsApp, or other external services.

4. Refund Processing Time

Once a refund request is approved, processing times are as follows:

  • Wallet Balance Refunds: Processed within 24 hours. The amount will be credited back to your BWM XMD PRO wallet.
  • Original Payment Method: Refunds to your original payment method may take 24-72 hours.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our customer support at Support.
  2. Provide Details: Include your transaction reference, bot name, amount paid, and date of purchase.
  3. Describe the Issue: Clearly explain why you are requesting a refund with screenshots if applicable.
  4. Wait for Review: Our team will review your request and respond within 24 hours.

6. Contact Information

For refund requests or questions about this policy, please contact us:

Social Media Boosting (SMM) - No Refund Policy

  • Wrong Link = No Refund = No Refill.
  • If not sure which link to use, please ask support on WhatsApp.
  • No specific delivery time - orders can delay but you will receive.
  • Do not place a second order on the same link before your order is completed.
  • We only guarantee delivery.
  • If any platform removes your order (likes, views, followers, etc.) that's between you and them, not us.

VPS Server & Custom Bot Deployment - No Refund

  • VPS servers and custom bot deployments are non-refundable once provisioned.
  • Server misuse or policy violations will result in termination without refund.
  • We are not responsible for bots or applications you deploy on your server.
  • Server uptime is subject to third-party infrastructure availability.

Quick Refund Summary

  • ✓ Failed deployments due to system errors are eligible
  • ✓ Refunds processed within 24-72 hours
  • ✓ Contact support via WhatsApp with your details
  • ✗ Successfully deployed bots cannot be refunded
  • ✗ User configuration errors are non-refundable
  • ✗ SMM orders with wrong links are non-refundable
  • ✗ VPS servers are non-refundable once provisioned